BOOKINGS, RESCHEDULING AND CANCELLATION Policies
In consideration of all our guests, and in order for our appointments to run according to schedule, a minimum 24 hours notice is required in advance to cancel or reschedule your appointment. We will endeavour to confirm your appointments, we do not take responsibility for forgotten appointments.
A 30% deposit is required to secure appointments for treatments of 60 minutes or longer in order to comply with our cancellation policy.
In the event of a late cancellation, or ”no show”, the deposit will be forfeited as a late cancellation fee.
We do not hold credit card details, therefore our booking system will automatically deduct the 30% deposit as the cancellation fee.
For Rescheduling/Cancellation within a reasonable time frame of more than 24 hrs please contact us.
ASD MOBILE: 0470 608 738
Please note we are closed on Sunday and Monday.
Rescheduling of appointments will need only be made during business hours Tues-Sat.
Aesthetic Skin Design is reserved for guests over 18 years and older. Guests between 14 -18 years must be accompanied by parent or guardian. Guests’ safety and well being is our number one priority. Due to safety reasons we strictly do not allow babies and children to accompany parents to treatments, and children must not be left in the waiting area unsupervised.
Embrace the phone –free time. We thank you in advanced for not using your mobile phone and for turning it to silent mode.
Aesthetic Skin Design professional therapists are specialised and certified in their respective treatments. We have a consistency policy of our treatments delivery and our staff is committed to provide the best services in industry. If your preferred therapist is not available on the date of your service we are able to offer to you the same quality of the treatment with another qualified member of our team.
We understand how important your privacy is, all personal and health information will be treated confidentially and securely, and will not be passed to the third parties without your written consent.
We offer Gift Certificates for all our treatments.
Gift certificates are valid for 12 months and can be redeemed for the treatment nominated or the value can be used towards to other services offered. When appointments are made to redeem your Gift Certificate please have the certificate number ready for booking.
Gift Certificates are to be presented when redeeming treatments on the day of your appointment.
Gift Certificate are non –refundable, cannot be exchanged for cash or another certificate or used to purchase products or promotions packages. *Please refer to our cancellation policy
REFUND AND RETURNS POLICY
Aesthetic Skin Design does not refund, swap products based on “change of mind”, however you receive a refund or credit where the goods are proven to be faulty. This policy doesn’t apply to goods which have been worn /used, damaged or broken. If you have had an allergic reaction to any product purchased and would you like a refund, we require you to notify us within 24 hours and return the products within 7 days from the date of your purchase. You need to fill in a form for reporting to the manufacturer. Please provide proof of purchase when returning the goods.
Please advise us at time of any bookings of any health concerns, medication, infectious diseases, allergies, pregnancy. Clients suffering of medical conditions are required to provide written clearance letter from their General Practitioner.
For pregnancy and breastfeeding we recommend that you check with your doctor if the treatment is appropriate prior to booking. In the case of doubt please contact your doctor before making any appointments. Aesthetic Skin Design is a non medical environment and all treatments are designed for your well-being.
We only collect health information from you that is relevant and necessary to our services. Any advice and home care prescription provided by us during and after treatment is not a medical advice. We reserve the right to refuse treatment if any of your medical conditions are contra-indicated and may cause any harm to you, therapists or other guests. You shall not hold Aesthetic Skin Design, its employees and third parties providers liable for any claim arising as a result of our treatments now or in the future.
The Management is not responsible for any lost, stolen, forgotten or damaged objects within the Beauty Salon. No valuable items should be left in the treatment room unsupervised.
Services and prices are subject to change without prior notice.
We accept cash, EFTPOS, MasterCard and Visa. Prices are inclusive of GST and are subject to change without notice.